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Job Description
• Project management in accordance with SLAs
• Managing overseas clients
• Resolving client queries
• Capacity Planning / ramp up
• Volume Forecasting and Scheduling & Staffing
• Mathematical modeling capability
• Helpdesk Solution Design capability |
Desired Candidate Profile
• Should be experienced in managing process delivery
• Should manage individual and team objectives in accordance with standard service level agreements
• Candidates with prior experience In LPO/KPO company will be preferred |
Company Profile
Videnzale is a knowledge process solutions firm focused on delivering sustainable performance improvements in the fields of Intellectual Property, Contract Management, Legal Research and Litigation Support. |
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| Key Words : Process Delivery, KPO, LPO, Legal Process Outsourcing, Legal Outsourcing |
